eCommPilot legal & trust
Support
Last updated: 14 September 2026
Use the guidance below for eCommPilot account, integration, privacy and platform-compliance support.
Workspace users
For account access, role changes, registration approval or password-reset approval, contact the owner or administrator of your eCommPilot workspace. Owners can review pending access requests from Team & Access inside the application.
Cannot sign in
Use the Forgot password link on the sign-in page. Password-reset requests are intentionally owner-approved. If you no longer have access to the workspace owner, contact the person or organization that provided your eCommPilot access.
Marketplace and supplier integrations
For an integration problem, do not send passwords, client secrets, API keys or OAuth tokens in ordinary support messages. Provide the workspace name, provider name, approximate time of the problem and the error shown by eCommPilot. Integration credentials should be managed only through the approved secure configuration path.
Privacy and deletion requests
Review the Privacy Policy and Data Deletion page first. Manual privacy requests should be made through the workspace owner so that identity and authority can be verified. eBay Marketplace Account Deletion/Closure notices are handled through eCommPilot's dedicated eBay notification endpoint and do not require a separate manual request.
Platform compliance
Requests or notices from connected platforms should identify the application as eCommPilot and include the relevant developer application or workspace context. Do not include production secrets in the request body.